Withdrawals are submitted through Account - Cashier - Withdrawals. Before a payout can be processed, identity verification must be complete and any active bonus wagering requirement must be fully cleared.
Processing times vary by method. Cryptocurrency is the fastest option, settling within approximately 24 hours of approval. Card withdrawals take 1 to 3 business days after approval, and bank transfers take 2 to 5 business days. All timelines run from the point of approval, not from the moment of submission.
The table below shows the confirmed withdrawal methods and typical post-approval processing windows. Neosurf is a deposit-only method and is not available for withdrawals.
| Method | Approx. time after approval | Notes |
|---|---|---|
| Bitcoin / Ethereum / USDT | ~24 hours | Fastest option; KYC must be complete |
| Visa / Mastercard | 1-3 business days | Avoid late-Friday AEST submissions |
| Bank Transfer | 2-5 business days | Weekend submissions roll to Monday processing |
Minimum withdrawal amounts are not confirmed in the datapack - check Account - Cashier - Withdrawals for the current minimum. Maximum withdrawal limits, if any, are also displayed in the same section. For a full side-by-side comparison of all payment options including fees and availability, see the payment methods page.
Withdrawals must be processed back to the same payment method used for the corresponding deposit. If you deposited with Visa, your withdrawal goes to that Visa card. If you deposited with Bitcoin, the payout goes to a Bitcoin wallet.
This rule exists to prevent money laundering and ensure funds return to their verified source. Attempting to withdraw to a different method than the one used to deposit will typically be declined until the correct method is selected or a support request resolves an exception.
If you deposited using Neosurf, you need to nominate an alternative withdrawal method because Neosurf does not support payouts. Contact live chat or open a support ticket through Account - Support to arrange an approved alternative before submitting your withdrawal request.
Identity verification is a mandatory step before any withdrawal is processed. The check is triggered the first time you request a payout, but completing it immediately after registration removes the delay entirely when you are ready to cash out.
Documents are uploaded inside Account - Verification. Standard processing takes a few business days for straightforward submissions. Submitting everything in a single batch - rather than one document at a time - reduces back-and-forth and speeds up review. For the full list of required documents and tips on avoiding rejection, see the verification page before your first submission.
The time of day and day of week you submit a withdrawal request affects how quickly it moves through processing queues, particularly for card and bank transfer methods.
Planning your cashout around these windows does not guarantee a specific outcome but removes predictable friction points. If speed is critical, cryptocurrency is the consistently fastest method regardless of the day or time.
After submitting a withdrawal request, the status in Account - Cashier - Withdrawals changes to pending (Pending). This means the request has been received and is queued for review before it is sent to your payment provider.
Pending does not mean there is a problem with your account. It is a standard pre-processing step that allows the platform to confirm wagering requirements are met, KYC is complete and the payout method details are correct. The pending period duration is not fixed - it depends on method, request size and whether additional verification is needed.
Once review is complete, the status updates to approved or declined. An approved status means the funds have been sent to your payment provider and are now subject to that provider's standard settlement timeline. A declined status will include a reason, and most declines can be resolved by addressing the stated issue and resubmitting.
If a bonus is active when you submit a withdrawal request, the system will either hold the request until wagering is complete or automatically forfeit the bonus before releasing real-money funds, depending on the current platform rule. In most configurations, withdrawing while a bonus is active results in the bonus being voided.
Check Account - Promotions before submitting any withdrawal to confirm the remaining wagering total on any active offer. If the counter shows zero, wagering is complete and the withdrawal can proceed. If any amount remains, clear it first to avoid losing bonus-derived winnings. For more on how wagering works and which games count, see the bonuses page.
An extended pending period is most commonly caused by one of four things: incomplete KYC, uncleared wagering, a Friday AEST submission that has queued into the next week, or a large withdrawal that triggered an additional manual review.
Support can check the internal status of any pending request and advise whether it is awaiting an action from your side or is progressing normally through the queue.
A declined withdrawal will show a reason in Account - Cashier - Withdrawals. The most common reasons are method mismatch, wagering not cleared, KYC not complete or a payment details error.
If the status in Account - Cashier - Withdrawals shows approved but funds have not arrived after the full post-approval window, the delay is typically on the payment provider side rather than with the platform.
Having the right information prepared before opening a live chat makes resolution significantly faster.
Live chat is available around the clock. If the issue is time-sensitive, open the chat from the Support icon on any page rather than waiting for an email response. To reach the support team directly, visit the support page for all available contact channels.
Log in and navigate to Account - Cashier - Withdrawals. Select your method, enter the amount and confirm. Make sure KYC is complete and any active bonus is fully wagered before submitting.
Cryptocurrency (Bitcoin, Ethereum or USDT) is the fastest method, typically settling within approximately 24 hours after approval. It is also unaffected by bank business hours and weekend delays.
Approximately 24 hours after the request is approved when KYC is already complete. First withdrawals on a new account may take longer if document review is still in progress.
1 to 3 business days after approval. Avoid submitting on Friday afternoon AEST as these requests typically roll into Monday processing queues.
2 to 5 business days after approval. Weekend submissions are not processed until the following business day, so allow for that window when planning a bank transfer cashout.
The current minimum is not confirmed in published documentation. Log in and check Account - Cashier - Withdrawals to see the minimum for your selected method.
Pending means the request has been received and is queued for internal review before being sent to your payment provider. It is a normal processing step and does not indicate a problem unless the status remains unchanged well beyond the typical review window.
The most common reasons are incomplete KYC, uncleared wagering requirements, a method mismatch or incorrect payment details. The reason is shown in Account - Cashier - Withdrawals. Address the stated cause and resubmit.
The method-in/method-out rule requires withdrawals to return to the original deposit method. Exceptions are handled by support - contact live chat if your deposit method does not support withdrawals (such as Neosurf).
Yes. KYC verification is required before any withdrawal is processed. Documents are submitted inside Account - Verification. Completing this early after registration avoids delays when you are ready to cash out.
Have the withdrawal reference number, submission date and time, method used, amount and a screenshot of the status in Account - Cashier - Withdrawals. Support can investigate faster with all of this information available at the start of the conversation.
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