There are three active offer types on the platform: a no-deposit bonus for new accounts, a deposit welcome bonus for first-time depositors and a weekly cashback for all players. Each has separate terms, and it pays to read through the conditions in Account - Promotions before you opt in.
Bonus progress, expiry countdowns and eligible game restrictions are all visible inside Account - Promotions once an offer is active. If you are unsure whether an offer has applied to your account, that section is the first place to check - not your main balance, which may look different while a bonus is running.
New accounts receive a A$30 no-deposit bonus credited after registration, with no deposit required to unlock it. The maximum you can cash out from winnings derived from this offer is A$30, regardless of how much you accumulate while playing with the funds.
The wagering conditions attached to this offer are described by Casino Guru as unconventional, meaning they differ from the standard multiplier format used on most deposit bonuses. Read the full terms in Account - Promotions before you start using the funds so you know exactly what needs to happen before any winnings become withdrawable.
The no-deposit bonus and the deposit welcome bonus cannot typically be active at the same time. If you claim the no-deposit offer first, check Account - Promotions to confirm its status before making your first deposit so you do not accidentally activate a second offer while the first is still running.
The deposit welcome bonus matches your first deposit at 100%, up to a maximum of A$500 in bonus funds, and includes a free spins allocation. A deposit of A$100 produces A$100 in bonus funds for a total playing balance of A$200, with A$3,000 of eligible wagering required to clear the 30x requirement on the bonus portion.
| Bonus type | Amount | Wagering requirement |
|---|---|---|
| No-deposit bonus | A$30 bonus funds | Unconventional - see T&Cs in Account - Promotions; max cashout A$30 |
| Deposit welcome bonus | 100% match up to A$500 + free spins | 30x on bonus funds |
| Weekly cashback | 10% of net losses | Credited every Monday; conditions in Account - Promotions |
The free spins component is allocated to eligible titles - check Account - Promotions or Account - Bonuses for which games the spins apply to after the bonus is credited. Spin winnings are typically added as bonus funds and subject to the same wagering conditions as the deposit bonus unless the offer terms state otherwise.
The wagering requirement on the welcome deposit bonus is 30x applied to the bonus funds only, not the deposit amount. If you receive A$200 in bonus funds, the total playthrough target is A$6,000 before those bonus-derived winnings become withdrawable.
| Deposit amount | Bonus at 100% | Playthrough at 30x |
|---|---|---|
| A$50 | A$50 | A$1,500 |
| A$100 | A$100 | A$3,000 |
| A$200 | A$200 | A$6,000 |
| A$500 | A$500 | A$15,000 |
Real-money funds and bonus funds are treated separately while the bonus is active. Withdrawing your real-money balance before the bonus is cleared is possible in most cases, but it typically results in the bonus being forfeited. Confirm the specific rule for this offer in the Terms and Conditions section of Account - Promotions before making any withdrawal decision while a bonus is running.
Not every game type contributes equally to clearing the wagering requirement. Pokies (slots) typically contribute 100%, meaning every dollar staked on an eligible pokie removes one dollar from your remaining playthrough total.
Playing an excluded or restricted game while a bonus is active does not progress your wagering and in some cases can void the bonus entirely if stakes exceed the maximum bet rule. Check the excluded games list in Account - Promotions before you start a session with an active offer.
A maximum bet rule applies while a bonus is active. The limit is approximately A$5 per spin based on standard industry conditions for this operator type, but the confirmed figure for each individual offer is listed in Account - Promotions under the specific bonus terms.
Placing bets above the maximum during an active bonus is one of the most common reasons winnings are voided when a withdrawal is requested. The rule applies to all eligible games including pokies, so check the limit before opening a new title or increasing your stake mid-session.
If you are unsure what the current maximum is for your active offer, live chat can confirm it without you needing to navigate to the terms section. For context on which games are best suited to clearing wagering efficiently, visit the pokies page where game categories and contribution rates are discussed.
Each bonus offer carries an expiry period, commonly 7 to 14 days from activation, after which any remaining bonus funds and associated winnings are forfeited automatically. The exact expiry window for each offer is shown in Account - Promotions alongside the remaining wagering amount and a countdown.
If the bonus expires before the wagering requirement is met, the bonus funds are removed from your account. Your real-money balance, if any, is unaffected. The countdown timer updates in real time, so checking Account - Promotions before each session helps you plan whether to increase session frequency or stake level to clear the requirement before the deadline.
A 10% cashback on net losses from the previous seven days is credited to accounts every Monday. Net losses are calculated as total deposits minus total withdrawals and bonus wins over the week - only the genuine out-of-pocket loss qualifies for the return.
The cashback amount is credited automatically without requiring a manual claim. It appears in Account - Promotions on Monday morning and is available to use immediately. Check the current cashback terms in Account - Promotions to confirm whether the credited amount carries wagering conditions or is available as withdrawable funds.
VIP members receive a separate cashback structure with a higher rate and potentially different credit timing. If you are on a VIP tier, see the VIP program page for how your cashback conditions differ from the standard weekly offer.
Free spin promotions rotate across the platform and are attached to specific titles or new releases. The number of spins, the game they apply to and the wagering conditions attached to spin winnings vary per promotion.
Credited spins are visible in Account - Promotions or Account - Bonuses depending on the current layout. Spins typically expire within 24 to 72 hours of being credited if not used - the expiry time for each batch is shown in the same section where the spins appear.
Spin winnings are added to your bonus balance and subject to wagering requirements unless the offer terms explicitly state otherwise. The eligible titles for each spin batch are listed in the offer details - using spins on a non-eligible game will not consume them or contribute to wagering.
Promo codes are not confirmed as a standard activation mechanic on this platform. Before assuming a code is needed for any offer, open Account - Promotions and check the offer details directly - active offers typically activate through a deposit or an opt-in button rather than a code entry field.
If an offer you have seen on a promotional page or communication mentions a code, the entry point - where it exists - is typically found in Account - Cashier during the deposit step or inside Account - Promotions on the offer card itself. If you cannot locate a code field, live chat can confirm the correct activation method for that specific offer.
If a deposit welcome bonus is not showing in Account - Promotions after a qualifying deposit, work through the following before contacting support.
If none of those steps resolve it, the support team can check whether the offer was triggered on your account and credit it manually if the deposit qualifies. For questions about deposit methods that qualify for bonus activation, see the deposits page for method-specific details.
If your remaining wagering total is not decreasing despite active play, the most likely cause is that the games you are playing are excluded or carry a reduced contribution rate under the current offer's terms.
Live chat can pull up your wagering history and confirm whether recent bets were counted. They can also clarify the contribution rate for any specific title if you are unsure before you continue playing.
A bonus is typically voided when a withdrawal is requested before the wagering requirement is fully met. In most cases, only the real-money portion of the balance is paid out and the bonus funds and bonus-derived winnings are removed.
Once a bonus is voided it cannot be reinstated. The best protection is to check the wagering counter in Account - Promotions before every withdrawal request rather than relying on your own calculation. If you need to understand withdrawal steps and timing after clearing a bonus, the withdrawals page covers the full process.
Credited spins appear in Account - Promotions or Account - Bonuses. If spins are not visible after a qualifying event, check the following.
If spins should have been credited but are not visible after checking both sections, live chat can investigate and confirm whether the trigger event qualified and whether spins can be reissued. Contact details are on the support page.
New accounts can claim a A$30 no-deposit bonus after registration and a 100% deposit match up to A$500 plus free spins on their first qualifying deposit. The two offers have separate terms - check Account - Promotions for the conditions of each.
The maximum withdrawable amount from the A$30 no-deposit bonus is A$30. Winnings above that limit are not paid out under this specific offer.
A 30x requirement on A$100 in bonus funds means you need to place A$3,000 of eligible bets before those bonus-derived funds become withdrawable. Progress is tracked in Account - Promotions in real time.
Yes, pokies typically contribute 100% toward the playthrough. Live dealer and table games are reduced or excluded. The exact contribution rates for each game type are listed in the offer terms inside Account - Promotions.
A maximum bet limit applies - approximately A$5 per spin as an industry-standard figure, but the confirmed limit for your active offer is listed in Account - Promotions under the bonus terms. Exceeding it can void winnings.
The 10% cashback on net losses from the previous week is credited every Monday. It appears in Account - Promotions and is available to use without a manual claim step.
Bonus expiry is typically 7 to 14 days from activation. The exact deadline for your active offer is displayed in Account - Promotions alongside the remaining wagering total and a countdown.
Promo codes are not confirmed as a standard mechanic. Check Account - Promotions for how each active offer activates - most use a deposit trigger or an opt-in button. Live chat can confirm the activation method for any specific offer.
Requesting a withdrawal while a bonus is still running typically causes the bonus to be forfeited. Check the remaining wagering amount in Account - Promotions before submitting any withdrawal request.
Unused spins expire after the validity window shown in Account - Promotions or Account - Bonuses. Expired spins cannot be reinstated, so check the countdown regularly and use them within the stated period.
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