The VIP program rewards players who maintain consistent activity on the platform. As your tier increases, you unlock a set of perks that change how withdrawals, cashback and reload offers work for your account compared to a standard-tier player.
Specific tier names, point thresholds and the exact number of levels are not published publicly. The most accurate summary of your current tier and what the next level unlocks is available through live chat - ask for a one-line tier summary and screenshot it for reference.
Progression through the VIP tiers is driven by wagering volume over time. Each eligible bet placed on the platform accumulates toward your tier threshold, and once you cross the threshold, your account automatically moves to the next level with the associated perks applied immediately.
The program is designed around consistent play rather than single large deposits. Regular sessions across weeks or months accumulate faster than infrequent high-volume spikes, so the program benefits players who engage with the platform steadily over a longer period.
Tier status and current progress details are visible inside Account - VIP where available. If the section is not prominently displayed in your account menu, contact live chat to confirm the current layout and where to find your progress indicator.
The perks below are confirmed as part of the VIP structure. Specific values - such as exact cashback rates or cashout cap figures - vary by tier and are confirmed individually for each account through Account - VIP or live chat.
| Perk | Standard account | VIP account |
|---|---|---|
| Withdrawal processing | Standard queue | Priority handling - faster approval |
| Cashout limits | Standard caps | Higher caps - vary by tier |
| Weekly cashback rate | 10% on net losses | Custom rate above 10% - varies by tier |
| Reload bonus wagering | Standard terms | Reduced wagering requirements - vary by tier |
VIP cashback is calculated and credited separately from the standard Monday 10% cashback. The rate and credit timing for VIP cashback are tier-specific and are not publicly listed - contact live chat or check Account - VIP for the figure applicable to your current level. For context on how the standard cashback works for non-VIP accounts, see the bonuses page.
One of the most practical VIP perks is priority handling on withdrawal requests. Standard-tier withdrawals move through the approval queue at the default pace, while VIP accounts have requests reviewed ahead of the standard queue, reducing the pending period before funds are sent to your payment provider.
Priority processing does not guarantee an immediate transfer - the payout still moves through the payment provider's network at their standard timeline after approval. The speed advantage is in the approval step, not the settlement step. For reference, crypto withdrawals remain the fastest settlement method regardless of VIP status because the network timeline is outside the platform's control.
Standard accounts are subject to default withdrawal limits per transaction and per period. VIP tiers progressively increase these caps, which becomes relevant when withdrawing larger amounts - a higher cashout limit means fewer individual requests are needed to move a large balance, and fewer requests means fewer processing windows to wait through.
The exact cashout cap for your VIP tier is available in Account - VIP or through live chat. If you are planning a large withdrawal, confirming your current limit before submitting is a practical step that avoids a partial approval and a second request for the remaining amount.
VIP players receive targeted reload offers with lower wagering requirements than the standard terms applied to public promotions. A reload offer at a lower wagering rate means the playthrough target is reached faster for the same deposit and bonus amount, which translates directly to a shorter wait before bonus-derived winnings are withdrawable.
Reload offers for VIP accounts are personalised based on play history and tier level. They are not listed publicly and are typically delivered through Account - Promotions, by email or through a dedicated account contact. If you have not received a reload offer and believe your tier qualifies, contact live chat to enquire about current availability for your account.
The most effective path through the tiers is consistent, regular play rather than infrequent high-volume sessions. Eligible wagering accumulates toward the next threshold continuously, and the platform's system tracks progress automatically without manual tracking on your side.
There is no confirmed action required to claim a tier upgrade - the system applies it automatically when the threshold is crossed. If your activity suggests you should have moved up but your perks have not changed, contact support with an account review request.
A dedicated account contact for VIP players is not confirmed as a standard feature in available information. Whether a personal manager is available at higher tier levels is something to confirm directly through live chat for your specific account. Contact support and ask whether your current tier includes a dedicated point of contact and how to reach them.
Tier information is most reliably obtained through Account - VIP or live chat. If Account - VIP is not visible in your account navigation, the layout may vary from what is described here.
If you believe your account has reached a new tier but the perks are not reflected - for example, withdrawals are still processing at the standard speed - raise this with support.
Reload offers for VIP accounts are personalised and are not on a fixed schedule. If you have not received one, it may not have been generated for your current activity pattern yet.
A one-time conversation with live chat can clarify the full picture of your current VIP situation faster than navigating the account menu.
For any account issue that extends beyond VIP queries, reach the support team via live chat at any time of day.
The VIP program is tiered and rewards consistent play. Wagering volume accumulates toward tier thresholds, and crossing a threshold automatically upgrades your account with better perks including faster withdrawals, higher cashout limits and improved cashback rates.
Regular, consistent wagering on eligible games builds toward the next tier threshold. The system tracks progress automatically. Contact live chat to confirm your current position and the threshold for the next level.
Yes. VIP accounts receive priority handling in the withdrawal approval queue, which reduces the pending period before funds are sent to your payment provider. The settlement timeline after approval still depends on the payment method used.
A dedicated VIP account manager is not confirmed as standard for all tiers. Contact live chat to ask whether your current tier includes a personal point of contact.
© 2026 WildPokies All rights reserved