Identity verification (KYC) is required before your first withdrawal can be processed. The check confirms that the account holder matches the registered identity and that funds are being returned to a verified source. Completing it as soon as possible after registration removes it as a bottleneck when you are ready to cash out.
All document submissions are handled inside Account - Verification. The section shows which documents have been submitted, which are under review and which have been approved or rejected. Check this section rather than waiting for an email if you are unsure of your current verification status.
The KYC process is triggered before your first withdrawal request is processed. It may also be triggered by a large win, a withdrawal that exceeds a certain threshold or an account detail that triggers an additional check under anti-money laundering requirements.
Completing verification early - immediately after registration or after your first deposit - means the review is done before you want to withdraw rather than during it. First-time verification can take a few business days in standard cases, so initiating it early avoids that delay sitting inside your first withdrawal timeline.
The documents listed below cover the standard KYC requirements. Additional documents may be requested for higher-value withdrawals or if an account detail requires further clarification.
| Document type | Accepted examples | Requirements |
|---|---|---|
| Government-issued photo ID | Passport, Australian driver licence | Valid, not expired, full name visible |
| Proof of address | Utility bill, bank statement | Dated within last 3 months, name and address match account |
| Payment method proof | Card photo (both sides), e-wallet screenshot | Full card number not required - last 4 digits and name visible |
A selfie holding your photo ID may also be requested during the review. This is a standard identity confirmation step and is not a sign that your account has a problem. If requested, take the selfie in good lighting with the ID clearly readable and your face fully visible alongside it.
For larger withdrawal amounts, the platform may request source of funds documentation to satisfy anti-money laundering obligations. This is separate from the standard KYC check and involves confirming that the funds being withdrawn were acquired through legitimate means.
Source of funds requests are not unusual on large accounts and are a regulatory requirement rather than a reflection on your account status. Responding promptly with clear documentation resolves these checks more quickly than waiting or providing partial information.
Documents are uploaded inside Account - Verification. The section typically includes separate upload fields for each document type, or a general upload area where you specify the document category for each file.
File formats accepted are typically JPG, PNG and PDF. Keep file sizes reasonable - excessively large files can fail to upload. If the upload fails repeatedly, try converting to a different format or reducing the image resolution before retrying.
Standard KYC reviews take approximately a few business days for complete, clear submissions. Complex cases - such as those involving source of funds checks or document resubmissions - may take longer.
You can track the review status in Account - Verification at any time. Status labels typically indicate whether a document is under review, approved or rejected. If a document is rejected, a reason is usually provided alongside the status update, and you can resubmit a corrected version through the same section.
Submitting all required documents together, rather than in stages, is the single most effective way to reduce review time. Each additional document submitted after the initial batch can restart or extend the review clock. For any queries about verification status, contact the support team via live chat with your account email ready.
Most rejections are caused by preventable issues with the document images or content rather than with the documents themselves.
Once all required documents are approved, your account is fully verified and withdrawals can be processed without further identity checks for standard requests. The approved status is reflected in Account - Verification and remains active for the lifetime of your account.
Subsequent withdrawals on a verified account still go through the standard pending period but skip the document review stage, which is why completing verification early reduces the total time for future cashouts. If a future withdrawal triggers an additional check - such as a source of funds request on a large win - the platform will notify you through Account - Verification or by email.
Once your identity is confirmed, you can proceed directly to requesting a payout. For a full walkthrough of the withdrawal process including timing and method-specific tips, see the withdrawals page.
A rejection notice in Account - Verification usually includes the specific reason. Address the stated issue before resubmitting.
If the review is taking longer than a few business days without a status update in Account - Verification, contact support with your account details.
Additional document requests after an initial approval typically relate to a large withdrawal, a changed account detail or a periodic compliance review.
If your account is showing restricted access or deposit/withdrawal functions are unavailable pending verification, the fastest resolution is to complete the outstanding document submission in Account - Verification immediately.
Verification is required before your first withdrawal. It may also be triggered by large wins or withdrawals above a certain threshold. Completing it after registration avoids delays when you are ready to cash out.
Government-issued photo ID (passport or driver licence), proof of address dated within 3 months, and payment method proof. A selfie with ID may also be requested.
Standard reviews complete within a few business days for clean, complete submissions. Complex cases or resubmissions may take longer. Track progress inside Account - Verification.
Log in and navigate to Account - Verification. Upload the required documents using the upload fields for each category. Submit all documents in a single batch where possible to minimise review time.
Common rejection reasons include image quality issues, expired documents, name or address mismatches with account registration details, and proof of address outside the 3-month window. The rejection reason is shown in Account - Verification.
A check required for larger withdrawal amounts to confirm funds originated from a legitimate source. Accepted documents include payslips, bank statements or tax returns. It is a regulatory requirement and is not specific to your account.
In most cases, yes. Verification is primarily required before withdrawal processing. However, if the account has a restriction applied pending verification, check Account - Verification for the specific limitation and contact support to clarify.
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