The platform provides a set of account controls that let you manage how you interact with gambling on this site. All tools are accessible inside Account - Responsible Gaming and can be activated at any time without contacting support - except for self-exclusion, which is processed through the support team.
If you are experiencing difficulties with your gambling behaviour, Australian support services are available around the clock. Gambling Help Online can be reached at 1800 858 858 or through gamblinghelponline.org.au, and Lifeline is available at 13 11 14 for broader mental health and crisis support. Both services are free, confidential and available to anyone in Australia.
You can set a maximum deposit amount for a daily, weekly or monthly period inside Account - Responsible Gaming. Once a limit is active, the cashier will not allow you to add funds that would exceed the set threshold during the relevant period.
Deposit limits take effect immediately when saved. Reducing a limit is instant. Increasing or removing a limit requires a cooling-off period before it takes effect - this delay is intentional and gives you time to reconsider before a higher limit comes into force. The exact cooling-off duration is shown on the limit settings screen inside Account - Responsible Gaming.
Setting a realistic deposit limit before your first session is one of the most practical tools on the platform because it removes the need to make real-time decisions about spending during play, which is when the risk of overcommitting is highest.
A time-out temporarily suspends your account from gambling activity for a set period. During a time-out, you cannot log in to place bets or make deposits. Withdrawals can typically still be processed during a time-out period so any winnings you have already secured remain accessible.
Time-out durations and available options are shown inside Account - Responsible Gaming. Once activated, a time-out cannot be reversed before the period ends. Choose the duration carefully - if you activate a seven-day time-out, the account remains inactive for the full seven days regardless of any request to cancel it earlier.
Self-exclusion is a longer-term suspension of your account that prevents access to all gambling activity on the platform for a set minimum period. Unlike a time-out, self-exclusion is specifically designed for players who need a more serious break and find shorter cooling-off periods insufficient.
To activate self-exclusion, contact the support team directly via live chat or email and request the exclusion. Support will process the request and confirm the start date and minimum exclusion period. During exclusion, you will not receive promotional communications and your account cannot be reactivated until the minimum period has expired and you have gone through a deliberate reactivation process.
Two-factor authentication adds a second login step requiring a code from your authenticator app or SMS in addition to your password. Enabling it inside Account - Security makes it significantly harder for anyone other than you to access your account, which is a practical security measure independent of responsible gambling tools.
Email alerts for sign-ins and cashier changes notify you whenever your account is accessed or a financial action is taken. If you receive an alert for activity you did not initiate, contact live chat immediately to place a hold on the account while the activity is reviewed.
The platform requires all players to be 18 years of age or older. Age verification is part of the KYC process and is completed through the same document submission procedure inside Account - Verification. A government-issued photo ID confirming your date of birth is the standard method for confirming eligibility.
If you are concerned that a minor may have access to a device used to play on this platform, account access can be restricted immediately through self-exclusion or by contacting support to suspend the account pending review.
Gambling Help Online is the national Australian gambling support service, available 24 hours a day, seven days a week. You can reach them by phone at 1800 858 858 or through gamblinghelponline.org.au for online chat and resources. The service provides confidential support, referrals to local counselling services and practical tools for managing gambling behaviour.
The service is free to use regardless of whether you are a regular player, a family member concerned about someone else's gambling or someone in the early stages of recognising a problem. There is no requirement to be in crisis to contact them.
Lifeline provides 24/7 crisis support and mental health assistance across Australia. While Lifeline covers a broader range of issues than gambling specifically, financial stress and related mental health impacts are among the issues their counsellors are equipped to discuss. Call 13 11 14 at any time if gambling-related stress is affecting your wellbeing beyond the gambling behaviour itself.
Additional support resources are available at the state and territory level for Australian players. Each state has its own gambling help service that can provide local counselling referrals, financial counselling links and face-to-face support options that national phone services cannot offer.
Your state's gambling help service can be found through gamblinghelponline.org.au, which maintains a directory of local services alongside the national phone and online support options. Local services are particularly useful if you want ongoing counselling or if the issues extend to financial or relationship impacts that benefit from in-person support.
If you want to set a limit before continuing to play, the process takes under two minutes and takes effect immediately once saved.
If you want to step away from play for a defined period without permanently closing your account, a time-out is the right tool.
Self-exclusion requires a support contact to process. If you are ready to request an exclusion, act on it immediately rather than waiting - the sooner it is in place, the sooner the protection is active.
If the situation feels urgent or you are experiencing distress related to gambling, do not wait to reach out. Both services listed below are available at this moment.
Log in and open Account - Responsible Gaming. Select the deposit limit option, choose the period (daily, weekly or monthly), enter the maximum amount and save. The limit takes effect immediately.
Use the time-out feature inside Account - Responsible Gaming to suspend your account for a set period. Once activated, the time-out cannot be reversed before the period ends.
Contact the support team via live chat or email and request self-exclusion. Support will process the exclusion and confirm the start date and minimum period. The account cannot be reactivated until the minimum exclusion period has expired.
Gambling Help Online is available at 1800 858 858 and gamblinghelponline.org.au, 24 hours a day, seven days a week. Lifeline is available at 13 11 14 for broader crisis and mental health support.
Yes. Players must be 18 or older to register and play. Age verification is completed as part of the KYC process through Account - Verification using a government-issued photo ID.
Two-factor authentication is enabled inside Account - Security settings. Select the 2FA option, follow the setup steps for your authenticator app or SMS method, and save. It takes effect on your next login.
© 2026 WildPokies All rights reserved